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Refund Policy

How to get a refund

When a refund is issued to the Customer by Harrybaker Training and Consulting Ltd, the refund may take up to 20 working days to be processed. Refunds will be processed using the same payment method that the original payment was made. Deposits and credit card surcharge and banking fees are non-refundable.

Harrybaker Training and Consulting Ltd will not be liable for any fluctuation in exchange rates or bank charges for overseas refund transactions.

Course examination vouchers are non-refundable.

Deferring of Practitioner Examinations:

Upon commencement of the training course, Harrybaker Training and Consulting Ltd accepts that occasionally an individual delegate may wish to for personal reasons; defer a practitioner examination to a later date.

In this case, the delegate will be subject to a rescheduled exam fee of £299 and must reschedule the examination within 20 working days of the original exam date, subject to availability.

We do not allow the deferral of foundation examinations. Delegates must inform Harrybaker Training and Consulting Ltd of the deferral at least 24hours in advance of the original exam time.